What's in the box?
~ Mug with walnut wood handle*1 420ml/14oz
~ Walnut Wooden Lid *1
~ Gift box *1
Material: Glass, walnut wood(coast, handle, lid), and 304 stainless steel
To explore more cute table runners or serving tray for your home/office, visit our Etsy shop at :
https://www.etsy.com/shop/TeaTreasureCrafts?ref=seller-platform-mcnav§ion_id=39971569
To explore more cute travel tea sets, visit our Etsy shop at :
https://www.etsy.com/shop/TeaTreasureCrafts?ref=seller-platform-mcnav§ion_id=32324680
To explore more cute sake sets, visit our Etsy shop at :
https://www.etsy.com/shop/TeaTreasureCrafts?ref=seller-platform-mcnav§ion_id=40322841
FAQs:
Q: What is the cancellation policy?
A: The order can be cancel before we ship it, as long as it's been shipped, the cancellation do not accept.
Q: How long does shipping take within the US?
A: 6-12 business days
Q: What should I do if I receive a damaged item?
A: Please take a picture of the damaged items, package box, and the shipping labels, contact us within 24 hours after you received it and we will send you a replacement.
Q: Do I need to provide my phone number after purchasing the product?
A: Yeah, please do provide your phone number after you purchase it
【Return & Refund】
If you don't like an item in your order, you can easily return it for an exchange within 7 days. The round trip shipping cost will be borne by you.
Please do note a 30% handling fees will be charged!!!
For Custom products we DO NOT accept Refund and Return
When you return the goods, please ensure that the packaging of the goods is complete, including parcel padding and outer packaging box, commodity accessories such as warranty, tags, labels, etc. Be sure to keep the goods and packing original;
【Damages and issues】
Although we take great care in preventing damage to our products in transit, problems can occur. If you receive a damaged item, please accept our apologies.
We recommend that you contact us via email after you have signed for the product. Please send some photos showing product damages with a brief description to us via email. Our customer service team will review the damaged item and provide the best possible solution to resolve your issue.
We will send a replacement ASAP.
【Return & Refund】
If you don't like an item in your order, you can easily return it for an exchange within 7 days. The round trip shipping cost will be borne by you. Please do note a 30% handling fees will be charged!!!For Custom products we DO NOT accept Refund and ReturnWhen you return the goods, please ensure that the packaging of the goods is complete, including parcel padding and outer packaging box, commodity accessories such as warranty, tags, labels, etc. Be sure to keep the goods and packing original;
【Damages and issues】
Although we take great care in preventing damage to our products in transit, problems can occur. If you receive a damaged item, please accept our apologies.We recommend that you contact us via email after you have signed for the product. Please send some photos showing product damages with a brief description to us via email. Our customer service team will review the damaged item and provide the best possible solution to resolve your issue.We will send a replacement ASAP.