Returning to Seclusion - Personalized Bamboo tea tray with drainer
Cancellation
As long as the item/items have not been taken by the courier/logistics company, you can contact us to cancel and refund the full amount. However, if the item/items are taken away by the courier/logistics company, we are sorry that it is not possible to cancel the order. So please check the contents of your order carefully before you place it. Please note that the domestic shipping fees should be borne by you.
Address Changes
If you would like to change your shipping address, and the item has not yet shipped, please e-mail support@teawarespace.com with your order number and the new address you would like your package shipped to.
We cannot guarantee the address change will be done in time but we will do our best!
Shipping Issues
Unfortunately, we cannot take responsibility for shippers losing packages. If your package is lost during shipping time, we will provide any and all information we can to the shipper to help you file a claim to help you out. We cannot file claims on your behalf.
If your shipment is missing or delayed, first contact the shipping company's customer support. Once the item goes in the mail, they are the only people who have any control over it.
If your shipment is lost, please make sure to contact the shipping company or local post office to get a claim.
Return
In the absence of technical defects and quality problems of the product, our return policy lasts 14 days.
If you wish to return your order, you will incur a restocking fee of anywhere between 10-20% depending on the condition of the products upon receipt.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@teawarespace.com. If your return request is accepted, we’ll send you our return address, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will also need to pay for the return shipping expenses as we do not cover shipping costs for returning packages.
You can always contact us for any return questions at info@teawarespace.com.
If you wish to return your order, you will incur a restocking fee of anywhere between 10-20% depending on the condition of the products upon receipt.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@teawarespace.com. If your return request is accepted, we’ll send you our return address, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will also need to pay for the return shipping expenses as we do not cover shipping costs for returning packages.
You can always contact us for any return questions at info@teawarespace.com.
Damages and issues
Although we take great care in preventing damage to our products in transit, problems can occur. If you receive a damaged item, please accept our apologies.
We recommend that you contact us via email after you have signed for the product. Please send some photos showing product damages with a brief description to us via email. Our customer service team will review the damaged item and provide the best possible solution to resolve your issue.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Q: What is the cancellation policy?
A: You can cancel your order anytime before it is shipped. We normally ship within 24 hours of receiving the order. Once the package has been shipped, cancellations are no longer possible.
A: You can cancel your order anytime before it is shipped. We normally ship within 24 hours of receiving the order. Once the package has been shipped, cancellations are no longer possible.
Q: How long does shipping take within the US?
A: Shipping typically takes 6–15 business days.
A: Shipping typically takes 6–15 business days.
Q: What should I do if I receive a damaged or incorrect item?
A: Please contact us within 24 hours of receiving your order and provide photos of the damaged item, the package box, and the shipping label. We will arrange a replacement for you.
Q: My country charge VAT, do I need to pay VAT by myself?
A: When you shop with us, we automatically calculate and collect the VAT (Value-Added Tax) directly at checkout. We're using Delivered Duty Paid (DDP), we simplify your international shopping experience by handling all VAT and customs duties upfront, ensuring a fast and hassle-free delivery right to your door.
A: Please contact us within 24 hours of receiving your order and provide photos of the damaged item, the package box, and the shipping label. We will arrange a replacement for you.
Q: My country charge VAT, do I need to pay VAT by myself?
A: When you shop with us, we automatically calculate and collect the VAT (Value-Added Tax) directly at checkout. We're using Delivered Duty Paid (DDP), we simplify your international shopping experience by handling all VAT and customs duties upfront, ensuring a fast and hassle-free delivery right to your door.
Q: Can I add a custom logo to the tea wares?
A: Absolutely! Simply email us your logo file, and we’ll take care of the rest. info@teawarespace.com
Q: Can I add custom emojis to the tea sets?
A: It depends on the design. Please send us the original emoji file, and we’ll review it and get back to you with confirmation.
A: It depends on the design. Please send us the original emoji file, and we’ll review it and get back to you with confirmation.
Q: Can I get a refund after receiving my personalized items?
A: Unfortunately, personalized items are non-refundable.
A: Unfortunately, personalized items are non-refundable.
Q: What's the best teapot for brewing loose leaf tea?
A: Choosing the right teaware depends on the type of tea you're brewing.
- For Green Tea: A glass mug is ideal. Its transparent body lets you watch the leaves unfurl, and it handles the delicate flavor of green tea perfectly.
- For Oolong Tea: Zisha clay teapots or white ceramic gaiwans are excellent choices. Zisha clay enhances the tea's flavor over time, while a ceramic gaiwan offers precise control and a clean taste.
- For All Teas: A versatile ceramic teapot or a gaiwan tea set are great options for a wide range of teas.
Returning to Seclusion: A Sanctuary in a Tray
The Returning to Seclusion bamboo tea tray was born from a simple wish: to provide a pocket of peace in an overwhelming world. Whether you are hosting an intimate Kung Fu tea session with friends or seeking a moment of quiet solitude, this tray serves as your foundation for mindfulness.
Crafted from heavy-duty bamboo and sleek aluminum, its minimalist design invites you to slow down, breathe, and find your center. It is more than a tea accessory; it is an invitation to reclaim your time.
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Premium Texture: Solid and durable with a timeless aesthetic; steady and elegant.
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Linear Drainage: The "one-style" drainage holes are clean and efficient, keeping the tea ceremony area dry.
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Detachable Design: Easy to clean with clever, practical storage solutions.
This Heavy bamboo tea trays include :
~ Bamboo tea tray with drainage *1 (1000ml)
~ 1 Drain ball*1
~ Silicone hose*1
Materials: High quality heavy bamboo, aluminum
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