Cancellation & Refund Policy
Refund Policy
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- Contact us via email!
- Note: The order CANNOT be canceled after the package was shipped!
- Provide us your order number (TS-XXXX)
- Confirm that your order has not been opened and the shrink-wrap is intact
- For more information about our policies on cancellation, return, refund and exchange email us: info@teawarespace.com
Cancellation+
As long as the item/items have not been taken by the courier/logistics company, you can contact us to cancel and refund the full amount.
However, if the item/items are taken away by the courier/logistics company, we are sorry that it is not possible to cancel the order. So please check the contents of your order carefully before you place it. Please note that the domestic shipping fees should be borne by you.
Refund+
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Return +
In the absence of technical defects and quality problems of the product, our return policy lasts 14 days.
If you wish to return your order, you will incur a restocking fee of anywhere between 10-20% depending on the condition of the products upon receipt.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@teawarespace.com. If your return request is accepted, we’ll send you our return address, along with instructions on how and where to send your package.
Note: Items sent back to us without first requesting a return will not be accepted. You will also need to pay for the return shipping expenses as we do not cover shipping costs for returning packages.You can always contact us for any return questions at info@teawarespace.com.
Exchange +
We want you to love your purchase! If you are not completely satisfied with your order and would like to request an exchange, please contact us at info@teawarespace.com within 7 days of receiving your item.
Please return the item in its original, unused condition so that it can be resold.
Steps: Contact us with your order info - Return the item - Once we receive and inspect your return, we will ship your replacement item as soon as possible
Lost Packages +
While we are not liable for packages lost or delayed by the carrier once handed over, we are here to support you in resolving shipping issues.
If your tracking status stops updating or shows delivered but missing, please first contact your local carrier with your tracking number to check for delivery updates. If the carrier confirms the package is lost, please contact our support team immediately so we can assist you with filing a claim and exploring a solution.