Cancellation & Refund
Q: What is the cancellation policy?
A: You can cancel your order anytime before it is shipped. We normally ship within 24 hours of receiving the order. Once the package has been shipped, cancellations are no longer possible.
Q: What should I do if I receive a damaged or incorrect item?
A: Please contact us within 24 hours of receiving your order and provide photos of the damaged item, the package box, and the shipping label. We will arrange a replacement for you.
Q: Can I get a refund after receiving my personalized items?
A: Unfortunately, personalized items are non-refundable.
Shipping
Q: How long does shipping take within the US?
A: Shipping typically takes 6–15 business days.
Q: How can I track my order?
A: Once your order is on its way, you will receive automated email updates with your shipping status. If you don’t see the email in your inbox, please check your spam folder.
- Step 1: You can also track your package directly through our website [here] by entering your tracking number.
- Step 2: Click Track My Order in the navigation menu, then enter your tracking number (starting with YT) or your order number (starting with TS), along with your email address.
Q: What should I do if the carrier says my package cannot be delivered due to box damage?A: We are so sorry to hear that your package was damaged in transit! Here are the next steps:
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Check with the local carrier: If the contents are not fragile (like glass or ceramics), you can contact the carrier to see if they can still deliver it to you, or if you can file a direct compensation claim.
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We will investigate: At the same time, we will contact the carrier to confirm the package's condition. Please note that it typically takes 5–7 business days for the carrier to investigate and get back to us.
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Get a replacement: As soon as the carrier confirms the damage to us, we will happily process and ship a brand-new replacement to you right away.
Q: My country charge VAT, do I need to pay VAT by myself?
A:When you shop with us, we automatically calculate and collect the VAT (Value-Added Tax) directly at checkout. We're using Delivered Duty Paid (DDP), we simplify your international shopping experience by handling all VAT and customs duties upfront, ensuring a fast and hassle-free delivery right to your door.
Product Questions
Q: What's the best teapot for brewing loose leaf tea?
A: Choosing the right teaware depends on the type of tea you're brewing.
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For Green Tea: A glass mug is ideal. Its transparent body lets you watch the leaves unfurl, and it handles the delicate flavor of green tea perfectly.
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For Oolong Tea: Zisha clay teapots or white ceramic gaiwans are excellent choices. Zisha clay enhances the tea's flavor over time, while a ceramic gaiwan offers precise control and a clean taste.
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For All Teas: A versatile ceramic teapot or a gaiwan tea set are great options for a wide range of teas.
Personalization Guide
Q: Can I add a custom logo to the tea wares?
A: Absolutely! Please send PDF files **to info@teawarespace.com
Q: Can I use my own font?
A: Absolutely. While we have a standard style shown in product page, you can request any font by leaving a note at checkout.
Q: Do you offer Gift warping?
A: Yes, most of our products include an original gift box and bag. If you would like special gift wrapping, please email( info@teawarespace.com ) us to discuss your options.
Q: How do I specify the engraving location?
A: Just leave a message in the "Notes" box describing your desired placement.
Q: Can I customize a name or logo on the glass?
A: Due to technical requirements, glass engraving requires a minimum order of 50 units. However, if your mug includes a wooden lid or saucer, we can customize those directly with no minimum order quantity.
Q: Can I customize the travel case with a name or logo?
A: Due to technical requirements—depending on the material and font—travel case engraving requires a minimum order of 20 units. However, you can engrave the tea set directly with no minimum order quantity.
Q: Can I add custom emojis to the tea sets?
A: It depends on the design. Please send us the original emoji file, and we’ll review it and get back to you with confirmation.
B2B Inquiry FAQ
Q: Is there a Minimum Order Quantity (MOQ) for wholesale?
A: Yes, our wholesale pricing and customization services generally start at a set MOQ depending on the product line. Please contact us for specific details.
Q: Can I see a sample before placing a bulk order?
A: We provide digital mockups for all custom orders. Physical samples can be arranged at a cost, which is often deductible from your final wholesale order.
Q: How do you handle international shipping?
A: We offer Ex-works, FOB, or DDP terms depending on your region. We manage the logistics chain to ensure your products arrive safely and on time.
