Return & Refund Policy


As long as the item/items have not been taken by the courier/logistics company, you can contact us to cancel and refund the full amount. However, if the item/items are taken away by the courier/logistics company, we are sorry that it is not possible to cancel the order. So please check the contents of your order carefully before you place it. Please note that the domestic shipping fees should be borne by you.


Address Changes

If you would like to change your shipping address, and the item has not yet shipped, please e-mail with your order number and the new address you would like your package shipped to.

We cannot guarantee the address change will be done in time but we will do our best!

Shipping Issues

Unfortunately, we cannot take responsibility for shippers losing packages. If your package is lost during shipping time, we will provide any and all information we can to the shipper to help you file a claim to help you out. We cannot file claims on your behalf.

If your shipment is missing or delayed, first contact the shipping company's customer support. Once the item goes in the mail, they are the only people who have any control over it.

If your shipment is lost, please make sure to contact the shipping company or local post office to get a claim.


In the absence of technical defects and quality problems of the product, our return policy lasts 14 days.

If you wish to return your order, you will incur a restocking fee of anywhere between 10-20% depending on the condition of the products upon receipt. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return request is accepted, we’ll send you our return address, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will also need to pay for the return shipping expenses as we do not cover shipping costs for returning packages.

You can always contact us for any return questions at

Damages and issues

Although we take great care in preventing damage to our products in transit, problems can occur. If you receive a damaged item, please accept our apologies.
We recommend that you contact us via email after you have signed for the product. Please send some photos showing product damages with a brief description to us via email. Our customer service team will review the damaged item and provide the best possible solution to resolve your issue.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.