Material: Porcelain
Craft: Handmade
What's in the box?
Set 1 - Single Black teapot
~ Single teapot with infuser and lid (220ml)
Set 2 - Single gray teapot
~ Single teapot with infuser and lid (220ml)
Material: ceramic, walnut wood
- Please to send us your phone number after you purchased the products.
- Feel free to reach out if you have more questions about our products
For more vintage tea makers, CLICK the link down bellow:
https://www.etsy.com/shop/TeaTreasureCrafts?ref=simple-shop-header-name&listing_id=1346490784§ion_id=32394807
Cancellation
As long as the item/items have not been taken by the courier/logistics company, you can contact us to cancel and refund the full amount. However, if the item/items are taken away by the courier/logistics company, we are sorry that it is not possible to cancel the order. So please check the contents of your order carefully before you place it. Please note that the domestic shipping fees should be borne by you.
Return
If you don't like an item in your order, you can easily return it for an exchange within 7 days. The return shipping cost will be borne by you.
When you return the goods, please ensure that the packaging of the goods is complete, including parcel padding and outer packaging box, commodity accessories such as warranty, tags, labels, etc. Be sure to keep the goods and packing original;
Damages and issues
Although we take great care in preventing damage to our products in transit, problems can occur. If you receive a damaged item, please accept our apologies.
We recommend that you contact us via email after you have signed for the product. Please send some photos showing product damages with a brief description to us via email. Our customer service team will review the damaged item and provide the best possible solution to resolve your issue.
We will send a replacement ASAP.
Cancellation
Address Changes
If you would like to change your shipping address, and the item has not yet shipped, please e-mail support@teawarespace.com with your order number and the new address you would like your package shipped to.
We cannot guarantee the address change will be done in time but we will do our best!
Shipping Issues
Unfortunately, we cannot take responsibility for shippers losing packages. If your package is lost during shipping time, we will provide any and all information we can to the shipper to help you file a claim to help you out. We cannot file claims on your behalf.
If your shipment is missing or delayed, first contact the shipping company's customer support. Once the item goes in the mail, they are the only people who have any control over it.
If your shipment is lost, please make sure to contact the shipping company or local post office to get a claim.
Return
If you wish to return your order, you will incur a restocking fee of anywhere between 10-20% depending on the condition of the products upon receipt.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@teawarespace.com. If your return request is accepted, we’ll send you our return address, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will also need to pay for the return shipping expenses as we do not cover shipping costs for returning packages.
You can always contact us for any return questions at info@teawarespace.com.